Whether you purchase products through 123 Pet Care web site or via mail or phone, any personal information that you may share with us (and with the business partners that help this site function or assist us in fulfilling your order) is kept absolutely private.
Types of Personal Information We May Gather
Purchases — When you place an order, you give us your name, address, phone number or e-mail address and, in some cases, credit card information. You authorise us to store your name and shipping address(es), and optionally, credit card and billing information. If you purchase under a payment plan, you may authorise us to store your credit card information.
Trial version requests — We need your name and address in order to mail you a trial version of our software. We also require a phone or e-mail address in case the address is wrong.
We maintain the data that you provide us, along with a record of your purchases, in a secure database.
Using Information We Collect
At 123 Pet Care, we always want to provide you with the best possible experience and fulfil your orders exactly as you’ve requested. In order to do this, we use the information we collect to:
Process and track your order
Provide the products and services you request
Contact you about the status of an order
Contact you regarding promotional offers we believe will be of interest to you
Identify your product and service preferences
Customise our communications to you
Provide information concerning product recalls or products you have purchased
Improve our merchandise selection and customer service
As with most other websites, we collect and use the data contained in log files comprised only of basic service interaction/page downloads and/or errors. We use web sessions for temporary storage of basic information to help display the appropriate content on the page to you. We do not use tracking cookies on our website.
Our Business Partners
In order to supply, ship and track merchandise, we make your name and address available to our hardware suppliers and such companies as Dell Computers, UPS and Royal Mail postal Service. We provide these companies with only the information they need to supply merchandise that you have ordered and perform their services. We do not authorise these business affiliates to use your personal information for any other purpose. From time to time we provide the information to trusted partners who work on behalf of or with 123 Pet Care. These companies may use your personal information to communicate with you about offers from 123 Pet Care and our marketing partners. However, these companies do not have any independent right to share this information with any other party. Except as stated above, neither your name nor anything about you is sold or shared with any other non-affiliated company or agency.
How We Use E-mail
When you provide us your e-mail address, we may send you e-mails necessary to process your order or respond to a request or update you with service or product enhancements or changes.
Links to Other Sites
Occasionally, we provide links on our web sites to other sites we think you will enjoy. These sites operate independently of 123 Pet Care and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any site you visit. 123 Pet Care users with suitable web sites will be linked to our web site automatically. By purchasing from 123 Pet Care you agree to this link placement on our web site. 123 Pet Care are proud to showcase our clients web sites free of charge, if your site is not currently shown on our users page please e-mail our support team with your web link and once approved we will happily add your site to ours.
It is our intent to protect against the loss, misuse or alteration of information that we have collected from you. We use a variety of current technologies and processes for protection of our customer data. We limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities.
When you make a purchase on our web site, your transactional information is transmitted in a safe, encrypted format.
Privacy of Children on Our Web Site
Our web site is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If a child has provided our web site with personally identifiable information, we ask that a parent or guardian call +44 (0)121 314 4402 and we will delete the information about the child from our files.
Questions or Comments?
For questions, comments or assistance, we invite you to contact us at +44 (0)121 314 4402 or via e-mail at firstname.lastname@example.org
LAST UPDATED November 24, 2015.